All Features

Overview

WooCommerce plugin that manages the right of withdrawal compliant with D.Lgs. 209/2025, allowing customers to exercise withdrawal both from their personal area and as guests, with full logging, traceability and tamper-proofing.

Main Features

1. Customer Withdrawal Management

• Withdrawal for registered users → Access from "My Withdrawals" area in My Account
• Guest withdrawal → Verification with Order Number + Email + Name (supports with/without #)
• Product selection → User can select individual products (partial withdrawal)
• Deadline calculation → Based on delivery date or order date (configurable)
• Optional notes → User can add notes to the request
• Privacy + Terms → Mandatory checkbox with links to Privacy Policy and Terms

2. Delivery Date

• Admin sets date → In order backend, "Delivery date" field
• Automatic calculation → Order date + X days (configurable, e.g., 2 days)
• User can enter → Optional (disabled by default)
• Validation → Date cannot be before the day after the order nor in the future
• "Delivered" status → Automatically set when delivery date is recorded
• "Set as Delivered" button → In order backend to update status and date

3. Product Exclusion

• Single exclusion → Metabox in product: "Exclude from withdrawal right"
• Category exclusion → Select excluded categories in settings
• Type exclusion → Digital, virtual, subscription, customized products
• Bulk edit → Mass edit from products list
• Exclusion reason → Digital, customized, perishable, other

4. Admin Management

• Withdrawal list → Columns: ID, Order, Customer, Products, Date, Integrity, Email
• Status filter → Pending, Accepted, Completed, Rejected
• Withdrawal details → View products, customer notes, rejection reason
• Status change → With automatic email to customer
• Rejection reason → Mandatory text field sent via email
• Internal notes → Private field for admin
• Manual creation → Dedicated page to create withdrawals from admin (with order search)
• Creation redirect → Redirects from post-new.php?post_type=wc_recesso to the correct page
• Order statuses → "Awaiting return", "Return completed", "Delivered"
• Withdrawal column → In WooCommerce order list shows withdrawal status

5. Logs and Traceability

• Email to customer → Immediate confirmation with timestamp and products
• Email to admin → New request notification
• Email log → Separate table wp_wc_recesso_email_log
• Email log page → Dedicated under WooCommerce with filters by email, type, date, status
• Email column → In withdrawal list shows number of sent emails
• Cryptographic hash → HMAC-SHA256 to verify data integrity
• IP and User Agent → Tracked for each request
• Soft delete → Withdrawals cannot be permanently deleted

6. Automatic Emails

• Customer receipt → Immediately after request: Withdrawal ID, order, timestamp, products, days, return address
• Admin notification → New request: Customer details, products, management link
• Status update → Admin changes status: New status, products, rejection reason (if any), return address (if accepted)
• All emails are customizable with placeholders and default texts visible in settings

7. Plugin Settings

• General → Withdrawal days (min 14), use/delivery, delivery window, automatic calculation, allow user
• Return address → Customizable, store default
• Excluded types → Digital, virtual, subscription, customized products
• Exclusions → Excluded categories, Terms page
• Form texts → Introductory message, success message, privacy (multilingual with placeholders)
• Emails → Subject and body for receipt, admin, status change (multilingual with placeholders)
• Privacy → Privacy Policy URL
• CSS → Custom CSS with available classes guide

8. Shortcode

• [recesso_dlgs209] → Public form for guest customers

9. License

• Activation → License key with API validation
• Daily cron → Automatic license status check
• Updates → Only with active license
• Plugin lock → If not activated, admin warning

Data Tables

• wp_posts (post_type=wc_recesso) → Withdrawal requests
• wp_postmeta → Metadata: order, products, timestamp, notes, hash
• wp_wc_recesso_email_log → Log of all sent emails (with status and error reason)

Security and Compliance

• HMAC-SHA256 hash for integrity
• Append-only email log
• Soft delete (cannot be permanently deleted)
• IP and User Agent tracking
• Confirmation email as documentary proof
• Guest support with email verification
• Email log page for complete audit

Multilingual

• Native support for Polylang and WPML
• Translations included: Italian, English
• Multilingual form and email texts with placeholders
• Extendable to other languages

Statuses

Withdrawal Statuses

• recesso-in-attesa → Request received, under evaluation
• recesso-accettato → Accepted, customer must return
• recesso-completato → Return completed, refund processed
• recesso-rifiutato → Rejected with reason

Order Statuses

• wc-in-reso → Awaiting return (total withdrawal)
• wc-reso-completato → Return completed
• wc-delivered → Delivered (delivery date recorded)

User Flows

Registered User

Order paid → Delivery date (if physical) → Access My Account → Order details → Click "Right of withdrawal" (if within terms) → Select products → Add notes → Confirm → Receives confirmation email → Admin manages request → Customer receives update emails

Guest User

Order paid → Access page with shortcode [recesso_dlgs209] → Enter: Order Number + Email + Name → Verify → Product selection → Confirm → Receives confirmation email → Admin manages request

Admin Flow

Withdrawal Management

• Withdrawal list: WooCommerce → Withdrawals DLgs 209
• Detail: Click on a withdrawal
• Change status: Select status + optional rejection reason
• Automatic email: Sent to customer

Manual Creation

• WooCommerce → New Withdrawal
• Search order: Enter ID or number (with/without #)
• Select products: Check those to withdraw
• Create: Generate the request

Email Log

• WooCommerce → Email Log
• Filters: By email, type, date, status
• View: All sent/failed emails

Technical Summary

• Version → 1.2.0
• Requires → WooCommerce
• Minimum PHP → 7.4
• Guest support → Yes
• Multilingual support → Yes (Polylang/WPML)
• Immutable log → Yes (hash + email log)
• Soft delete → Yes
• Bulk product edit → Yes
• CSS customization → Yes
• Email log page → Yes
• Admin withdrawal creation → Yes

What's New

• Email Log Page → Dedicated with filters for complete audit
• Email Column → In withdrawal list shows number of sent emails
• Excluded types → Digital, virtual, subscription products
• Default texts → Visible placeholders in all emails and form texts
• Modern CSS → Updated graphics in settings
• Creation redirect → "New withdrawal" CPT button redirected to correct page
• Return address → Customizable in settings